Delivery Policy
Tracked European shipping for oversized USA omnibus editions: free pickup-point delivery with no minimum order in 8 countries, low-cost home delivery, and custom protective packaging.
Free pickup-point delivery, with no minimum order. Choose a pickup point or locker at checkout in France, Spain, Germany, Italy, Portugal, Belgium, the Netherlands or Luxembourg.
Prefer home delivery? Tracked home delivery is available at a reduced rate. The exact price for your address is shown at checkout, and it becomes free from €250 of products.
1. Order preparation
Titles that are in stock are prepared within 24 to 48 business hours from payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.
Titles marked on request are not in our warehouse: we order them from our European distributor as soon as your order comes in. Expect about four weeks until delivery. The product page and the basket always show the lead time before you buy.
Pre-orders are titles that have not been published yet but have a known release date: we ship them as soon as the book is published and reaches us, within the estimated window shown on the product page.
2. Shipping methods
At checkout you can choose between a free pickup-point option with no minimum order and low-cost tracked home delivery. All orders ship with tracking.
3. Delivery times
Estimated delivery times:
- In-stock titles, Europe: 3 to 9 business days
- On-request titles: about four weeks in total
- Pre-orders: the estimated window shown on the product page
Delivery times are estimates and may vary due to factors beyond Omnibus Store's control, such as logistics issues or high demand periods.
4. Mixed orders: one parcel or two
If your order mixes in-stock titles with on request or pre-order titles, you can ask at checkout to receive it in two parcels: what is in stock leaves straight away and the rest follows when it arrives.
- To a pickup point: the second parcel is free
- To a home address: your country's delivery rate is charged a second time
If you leave that option unticked, the order ships in one go once everything is ready.
5. Packaging
Every order is prepared with our custom packaging system for omnibus editions, designed to minimise the risk of damage during transit:
- Made-to-measure cardboard insert with reinforced walls
- Double layer of bubble wrap
- Custom rigid box (30 × 26.5 × 9 cm)
6. Order tracking
All orders ship with tracking. You will receive tracking information once your order has been dispatched.
7. Delivery issues
If your order cannot be delivered due to an incorrect address, repeated absence, or other customer-related reasons, the carrier may attempt redelivery or return the package. In such cases, Omnibus Store may charge the additional shipping costs.
8. Liability
Omnibus Store is not responsible for delays caused by the carrier. However, we will manage any incidents to ensure your order is properly received.
9. Damage during transit
If your order arrives with visible damage:
- Report it within 48 hours of delivery
- Provide photographic evidence
Omnibus Store will arrange a replacement or full refund, including shipping costs.
10. Shipping destinations
Omnibus Store currently ships to the following 25 European countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.