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Returns & Refunds

Deadlines, conditions and procedure for requesting a return or refund on your order.

At a glance

  • Withdrawal period: 14 calendar days from delivery.
  • Free returns: we cover the return shipping.
  • Change of mind: full refund, no questions asked.
  • Damaged on arrival: report within 48 hours with photos — replacement or full refund, shipping included.
  • Refund method: same payment method, once the return is received and checked.

1. Right of withdrawal

Customers have 14 calendar days from receiving their order to exercise their right of withdrawal.

To do so, please notify us by email at omnibus@omnibus-store.com, including:

  • Order number
  • Reason for the return (optional)

2. Return conditions

We keep it simple: if you are not happy with your purchase, you can return it. We just ask that you:

  • Include all original elements
  • Send it back well protected, so it arrives to us undamaged

Return shipping is on us — contact us and we will arrange the return at no cost to you.

3. No hidden fees

No restocking fees and no deductions. If you return an item within the 14-day window, you get your money back in full.

4. The only exception

The only case we cannot refund is a product returned badly damaged by misuse (not by shipping) — for example torn, stained or missing pages. Anything caused by the carrier is always our responsibility (see section 5).

5. Damaged products or order errors

If a product arrives damaged or there is an error in the order:

  • The customer must report it within a maximum of 48 hours of receipt
  • Photographic evidence may be requested

In these cases, Omnibus Store will cover the costs of collection, replacement or refund.

6. Refunds

Once the product has been received and its condition verified, the refund will be processed using the same payment method used for the purchase.

The refund will cover the product amount. Original shipping costs are not refunded, except in cases of error or damaged product. Processing times depend on the customer's bank.

7. Final notes

Omnibus editions are collectible products whose value may be affected by handling or opening the original packaging. We recommend keeping the seal intact if you wish to maintain the product in optimal condition.

For any questions about returns, contact us at omnibus@omnibus-store.com. We reply within 24 business hours.