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Mentions légales

Returns & Refunds

Délais, conditions et procédure pour demander un retour ou un remboursement de ta commande.

1. Droit de rétractation

Customers have 14 calendar days from receiving their order to exercise their right of withdrawal.

To do so, please notify us by email at omnibus@omnibus-store.com, including:

  • Numéro de commande
  • Motif du retour (facultatif)

2. Return conditions

Pour qu'un retour soit accepté, le produit doit :

  • Be in good condition
  • Include all original elements
  • Be sent in appropriate packaging to ensure its protection

Return shipping costs are the responsibility of the customer. We do not accept cash-on-delivery returns.

3. Produits scellés

Products sold as "new/sealed" are intended to remain in their original state. Breaking the seal implies a loss of value and the product will be considered as opened.

For returns of products with a broken seal, a 20% reduction on the refund amount will be applied as depreciation. If the product shows damage, use or additional deterioration, the return may be rejected.

4. Exclusions

Aucun retour ne sera accepté dans les cas suivants :

  • Products showing obvious signs of use
  • Products damaged by causes unrelated to shipping
  • Incomplete products or products not fit for resale

5. Damaged products or order errors

Si le produit est endommagé à la livraison ou s'il y a une erreur dans la commande :

  • The customer must report it within a maximum of 48 hours of receipt
  • Des preuves photographiques pourront être demandées

Dans ces cas-là, Omnibus Store prendra en charge les frais de collecte, de remplacement ou de remboursement.

6. Remboursements

Once the product has been received and its condition verified, the refund will be processed using the same payment method used for the purchase.

The refund will cover the product amount. Original shipping costs are not refunded, except in cases of error or damaged product. Processing times depend on the customer's bank.

7. Final notes

Omnibus editions are collectible products whose value may be affected by handling or opening the original packaging. We recommend keeping the seal intact if you wish to maintain the product in optimal condition.

For any questions about returns, contact us at omnibus@omnibus-store.com. We reply within 24 business hours.